Frequently Asked Questions

Everything you need to know about your Lakmē beauty experience.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your status directly through the 'My Orders' section on our website.

What is your return policy for beauty products?

For hygiene reasons, we only accept returns on products that are damaged, defective, or incorrectly delivered. Please initiate a return request within 48 hours of delivery.

Are Lakmē products suitable for sensitive skin?

Most Lakmē products are dermatologically tested. However, we recommend checking the full ingredient list on the product page or performing a patch test before full application.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) in select locations.

How do I find the right shade for my skin tone?

You can use our 'Virtual Try-On' tool available on the product pages or refer to our detailed shade guides and descriptions to find your perfect match.

Does Lakmē test products on animals?

Lakmē is committed to being a cruelty-free brand. We do not test our products or ingredients on animals.